Rubbish Collection Catford Privacy Policy

This Privacy Policy explains how Rubbish Collection Catford collects, uses, stores, and protects personal data in connection with our rubbish and waste collection services. It applies to all Rubbish Collection Catford customers and prospective customers within our service area, including individuals, households, landlords, businesses, and organisations that engage with us or use our services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy sets out the types of personal data we process, the purposes and legal bases for processing, how long we keep your information, and the rights you have regarding your personal data.

Who We Are

Rubbish Collection Catford is a waste and rubbish collection service operating in the Catford area and surrounding neighbourhoods. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We may collect and process the following types of personal data when you contact us, request a quote, make a booking, or use our services:

Identity and contact details: Name, title, address, service address, email address, telephone number, and other contact information you provide to us.

Service and booking information: Details about the rubbish collection or removal you request, type and volume of waste, property access notes, preferred dates and times, instructions, and related correspondence.

Billing and payment information: Invoices, payment status, amounts paid, and payment method details to the extent necessary for processing payments and maintaining accounting records. Where third party payment processors are used, we generally do not store full card details.

Communications data: Records of emails, messages, telephone calls, and any complaints, feedback, or enquiries that you send to us.

Technical and usage data: Basic technical information related to your interaction with our online presence, such as the pages you visit, the device or browser you use, and the date and time of your visit, where this is made available to us by your device or browser. This may be collected using cookies or similar technologies.

Business and landlord data: Where you are a business customer or landlord, we may collect business contact details, job titles, and information about your company or properties relevant to providing services.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, or through our online forms, request a quote, make a booking, or otherwise communicate with us. We may also receive your details if someone books our services on your behalf, or where your landlord or managing agent arranges rubbish collection for your property.

Technical and usage data may be collected automatically as you interact with our website or online presence, using cookies, server logs, or similar technologies where applicable.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide quotations, confirm bookings, deliver rubbish collection services, issue invoices, and manage ongoing customer relationships.

Legal obligation: We may process data where it is necessary to comply with legal or regulatory requirements, including accounting, tax, and waste management regulations, and to respond to valid requests from public authorities.

Legitimate interests: We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, handling complaints, maintaining records, and protecting our business against fraud and misuse.

Consent: In limited cases, we may rely on your explicit consent, for example for certain types of marketing communications that are not based on legitimate interests. Where processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage rubbish collection services, including arranging appointments, carrying out collections, and communicating with you about your booking.

To respond to enquiries, provide quotations, and give information about our services when you contact us.

To issue invoices, collect payments, and maintain accurate financial and accounting records.

To manage customer relationships, handle feedback, and resolve complaints or disputes.

To operate, maintain, and improve our website, services, and customer experience.

To conduct basic monitoring to prevent fraud, misuse of services, or actions that may be illegal or harmful.

To comply with our legal obligations, including tax reporting and record keeping requirements.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, including:

Service providers and processors who carry out work on our behalf, such as IT support providers, web hosting, email service providers, customer management systems, and payment processors. These parties act as data processors and are only permitted to process your data according to our instructions and for specified purposes.

Professional advisers such as accountants, auditors, or legal advisers, to the extent necessary for them to provide their services and to help us comply with legal and regulatory obligations.

Public authorities, regulators, law enforcement bodies, or courts where we are required or allowed to do so by law, or where disclosure is necessary to protect our rights, property, or safety, or that of others.

We do not sell your personal data. Any third party that processes your data on our behalf is required to use appropriate security measures and to treat your data in accordance with data protection law.

International Transfers

Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is given an equivalent level of protection. This may include using standard contractual clauses or relying on other legally recognised safeguards.

Data Retention

We keep personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In most cases, we retain customer and booking records for up to six years after the end of the relevant financial year to comply with tax and accounting obligations and to manage any potential disputes. Communications data and enquiry records may be kept for a shorter period where appropriate.

When personal data is no longer required, we will securely delete, anonymise, or otherwise remove it from our systems.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those staff and service providers who need it for business purposes, and instructing them to handle your information confidentially.

While we take reasonable precautions to safeguard your data, no method of transmission or storage can be guaranteed to be completely secure. You are responsible for taking reasonable steps to protect your own information when communicating with us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not required to keep it.

Right to restriction: You can ask us to restrict the processing of your personal data in specific situations, such as while we are investigating a concern about accuracy or our use of the data.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, especially for direct marketing activities.

Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format, and to transmit it to another controller.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can address your concerns.

Children

Our services are aimed at adult customers and business clients. We do not knowingly collect personal data relating to children. If you believe that a child has provided us with personal data, please contact us so that we can delete it where appropriate.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. The updated version will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.